Iceland has had its fair share of budget airlines. It makes total sense. Iceland is close to Europe and the USA, making it a great stopover between the two. Plus, Iceland one of the most popular destinations for nature lovers in its own right. However. somehow, they don’t seem to last. Well, here comes PLAY Airlines, the latest competitor from the land of fire and ice. A fun, young brand with a name to match, it aims to secure the route that so many others have lost. Read on for our full review of PLAY Airlines, travelling on their A320neo from London Stansted to Keflavik in Iceland.
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Airport Experience – London Stansted
There were just two check in desks at Stansted, tucked away in Zone A (counterintuitivly, this is to the right when you enter the terminal). PLAY Airlines doesn’t charge for online check in so you can just turn up but of course we still checked in online and picked the seats we wanted. The staff were friendly and told us how to get the transit to the gate. They even knew the gate number ahead of time which is always a nice feeling.
Reminder: Always check the screens as gates can change!
We popped to the Escape Lounge (not a bad one if you have a Priority Pass or similar) for a little breakfast. Iceland is expensive and we wanted to fill our boots before we were in the land of pricy, imported food.
About ten minutes before the gate was due to be announced, we grabbed our bags and made our way to the transit train. Well, it was temporarily broken so they had set up a way to walk out the gates. This was much nicer than last time when we had to queue for coaches. I was very glad that we had ditched our big bags at check in for once as it meant we didn’t have to lug them all the way across the airport.
The gate staff were a little on the snappy side but they were agency staff, so you can expect the same service for plenty of airlines out of Stansted. However, as we boarded, we were welcomed by the cheerful crew standing cozy in their red puffer coats. These must be so comfortable to wear in the Stansted chilly morning, let alone the wintry conditions in Reykjavík.
Luggage
We are usually hand luggage only people but PLAY very kindly included a check in bag each so we took advtantage. Check in bags are provided at different weight allowances for different fares:
- PLAY Basic means hand luggage only.
- PLAY Value passengers can take 20kg which should be more than enough for a week of travel in a chilly place.
- PLAY Flex can pack up to 23kg
- Any passenger can pay excess for a bag weighing up 32kg, which is the legal limit for bags in Europe.
In terms of hand luggage, everyone is entitled to one small 10kg underseat hand luggage (42cm x 32 x 25 cm). If you opt for a PLAY Value or Flex ticket, you can also pack a large 12kg hand luggage (55 x 45 x 25 cm). This would have been absolutely fine for our normal way of travelling but when the bags are included, why not treat ourselves?
On Board
The Seats
The seats are all a light grey colour which is clean but a little dull. It would have been nice to see some pops of red in here as so much of their branding is red and white.(No, I don’t count the safety cards as decor). There was a 3 inch recline function which I wasn’t expecting at all. You don’t get that on the other low cost carriers on this route.. or in general really.
On the back of the seats was a standard tray table and a literature slot. Don’t put anything in here as it may well slide out. At the bottom of the seatbsack is a small net. I prefer these to the deep seatback pockets that never get a proper clean, and I am happier to use them for the bits and bobs I need to keep handy.
The standard leg room on PLAY Airlines’ A320neo is pretty good at 29 inches. This is one inch less than Ryanair and one more than Wizz. Strangely, Ryanair has always felt tighter than that? Mind you, with the little recline offered on PLAY, it feels bigger. Their extra lleg room comes up to 34 inches, the same as extra leg room on long haul carriers.
Entertainment
There isn’t any to speak of. There is no seat-back TV, or streaming service so make sure you bring a book or download some music, podcasts or videos. Thank goodness for that USB charger. Mind you, you cannot always rely on these power outlets so maybe pack your trusty powerbank too! Of course you can browse the inflight magazine but honestly, it was a five minute thumb-through job without much substance.
Food & Drink
There is no food or drink included on any fare with PLAY Airlines. This is absolutely fine on a short stretch but I think this would be hardgoing on the full trans-Atlantic journey. The stopover in Keflavik is not a cheap place to pick up food or drink either so you will be splashing out a fair bit on eating either way.
The only thing that surprised me, was the price of the alcohol. It didn’t seem that bad. Alcohol in Iceland is wildly expensive so €10 for a mini bottle of wine (a large glass) isn’t crazy.
Amenities
Coming straight from a flight with Tunisair, who use the same planes, I was shocked at the difference. This bathroom was spotless, stocked with plenty of toilet roll, hand towels and it was almost pleasant. The space is quite tight but large mirrors made it feel big enough. We were on quite an empty flight so maybe it wouldn’t have stayed as neat if it were being used more, but I believe I saw the crew giving it a quick tidy so maybe they just take more care.
The Flight
I adored the announcements from the flight deck. They were so informative, polite and funny. For example “Dear passengers, It has been an absolute pleasure. It is a lovely day in Iceland….so put on your warm clothes”. It seems to reflect the fun, youthful energy PLAY Airlines is trying to convey. What other airline has their crew in cool, white trainers in the air!?
We had a pretty smooth ride, loving the moment we burst through the clouds and left grey London behind. Well, we landed back in a grey, snowy Iceland…but that is not the point.
Check out 4 Days in Iceland – A Long Weekend in the Land of Fire and Ice
The Return – Keflavik to Stansted
As soon as we entered Keflavik’s departure hall, we spotted the PLAY signs by the self-check in machines. Having checked in online, we had barcodes on our phones. Popping these under the scanner, we were expecting to have to fill out a few screens but instead, a bag tag printed straight out! It was so fast, so efficient, things my airline’s self-service bag drop can only dream of. I expertly attached them to our backpacks (that is ten years of practice not gone to waste) and as I did so, a nice member of staff came over to point us to the out of gauge section. Having strappy backpacks, it was best to send them through the fragile section. The smiling security officer accepted the gas and we made our way through security.
The departure lounge was buzzing and I was having a sad moment, not ready to leave Iceland and super sad that we missed out on experiencing a big northern light display…first world problems, I know. We had some slightly overpriced sandwiches and walked to the gates. Turns out our gate was basically a corridor. It was dark and had no seats. People leaned on every wall, many sat on the floor. It was really weird. Most of KEF is well-designed. At least, once the door opened and we all walked up the stairs, they did a good job of separating the passengers with priority boarding and it was a nice, quick process getting on board.
Final Thoughts on This Review of PLAY Airlines
PLAY has all the ingredients of a decent low-cost carrier, and that is fine for a quick three-hour hop from London to Reykjavík. However, I think I would want a few more included extras if I were a transiting passenger, carrying on across the Atlantic.. A snack would be nice and at least a bottle of water would be good as a minimum. The stopovers are nice and quick (unless you opt for a stopover overnight) so it seems like a very cost-effective way of hopping the pond. Maybe we will get a chance to review the full journey one day soon.
Rosie xx
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